Refund and Returns Policy

Return and Refund Policy

At Gehuwala Flour Company, we strive to provide our customers with high-quality products and exceptional service. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below:

Eligibility for Return and Refund

  1. Product Condition: To be eligible for a return or refund, the product must be unused, unopened, and in its original packaging.
  2. Timeframe: Returns or refund requests must be made within 7 days from the date of delivery.
  3. Non-returnable items: Perishable goods, opened flour bags, or any items that have been tampered with cannot be returned or refunded.

How to Request a Return or Refund

  1. Contact Us: To initiate a return or refund request, please contact our customer service team at [insert email or phone number] with your order number and details of the issue.
  2. Inspection and Approval: Once your request is received, we will inspect the product condition and confirm the eligibility for a return or refund. You will be notified of the decision within 3 business days.
  3. Return Process: If your return is approved, we will provide instructions on how to send the product back. The customer will be responsible for return shipping costs unless the product was defective or damaged upon arrival.

Refund Process

  1. Refund Method: Once the return is processed and the product is received, we will issue a refund to the original payment method used for the purchase.
  2. Processing Time: Refunds may take up to 7 business days to appear in your account, depending on your payment provider.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will provide a replacement or full refund for products that are found to be damaged during shipping or are defective due to manufacturing.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the unwanted item and place a new order.

Contact Us

If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team at [help@gehuwala.com].

Thank you for choosing Gehuwala Flour Company!